It's been freezing for more than a week in New York and families in the Astoria Houses say they haven't had heat in days.
Resident Nirka Mercado is especially concerned about her 20-year-old son Joshua Sanchez, who has autism, getting sick.
"It's outrageous. We are freezing," Mercado said. "[My son] watches PIX11 everyday. He was hoping you would help him, too."
In a statement, a spokesperson for the New York City Housing Authority told PIX11 News:
"Staff has visited the resident and confirmed heat is working in her apartment. We must do better to ensure all residents have the safe, warm homes they deserve."