Frequently Asked Questions

What does “You’re First” mean?

You expect fast, friendly and accurate service, which we are pleased to provide. What sets us apart? Your relationship with us. As a Member, we get to know you, learn about your personal goals and concerns, and work with you to make your experience more enjoyable than you’ve expect at any other financial institution. We’re here to serve you first, make your life easier and build your financial future.

We’re proud of our personal service. Our representatives are friendly, knowledgeable, and are here to help you find solutions to accomplish your financial desires and dreams.

First Source is a Member organization at every level. We are governed by a volunteer board of directors elected by, and from, the Membership. As a Member, you’re also an owner, so you are First Source Federal Credit Union.

First Source is, above all, a community of people with similar goals. We all work for a better future with less worry, and the ability to do more within our means. For greater convenience and more personal connections. For stronger relationships.

You make us who we are, and that’s why You’re First.

Do you offer all the financial products and services I need?

Our not-for-profit mission means higher savings rates, lower loan rates and affordable services, for every stage of life. From birth to retirement, we offer you checking and savings accounts, loans and other options to fit your lifestyle and financial preferences. You’ll be pleasantly surprised at the easy account requirements, minimal fees, and dividend options available at First Source.

Access your accounts easily, 24/7, no matter where your travels take you. Visit any of our convenient branch locations, use one of our more than 25,000 surcharge-free ATMs around the country, call and speak to a Representative, or visit us online at fsource.org. You can always manage your finances when and where your life requires.

Feel better knowing more of your finances are in one place. A place where we know you, and the Member support is close by.

Can I join First Source?

If you live, work, worship or attend school in Oneida or Herkimer Counties, you can be a Member.

From free assistance to local support, we always go above and beyond your expectations.

Start a new relationship today. Simply meet with one of our friendly, knowledgeable representatives, and let us cater to your needs. Just stop by any of our convenient locations in New Hartford, Utica or Herkimer.