Woman protests local dealership over a "lemon" along Route 233


WESTMORELAND, N.Y. (WKTV) - Motorists along Route 233 in Kirkland may have noticed one woman protesting on the side of the road for the past three weeks.

What's her complaint?

According to her - a lemon.

Abigail Murphy has been standing in front of Auto One telling everyone the dealership sold her what she considers to be "a lemon."

"It breaks down within 36 hours and it needs it entire engine replaced," said Murphy, an Oneonta college student from Waterville.

Murphy said she purchased her Saab convertible last May and that since that time, "the engine has blown and the transmission has gone bad."

"Absolutely every single thing that could go wrong with a car is wrong with my car, including the convertible top which is broken and is just my favorite part of the car," she said. "There is nothing left that is good about it."

The determined college student said Auto One repaired her car for her the first few times there were problems. However, since that time, she said that they have refused to help her.

Bruce Carpenter, General Manager of the Auto One dealership, said they did all they could for the woman, who they said did not get a warranty.

"Everything that was wrong, that she brought it in for, we repaired and gave her back the car in good working condition," Carpenter said.

Murphy said people stop by everyday to tell her they had the same problems with Auto One. However, when hearing that claim, Carpenter said they are still selling vehicles and assumes that that must mean they are doing something right.

"Since she has been here, our business has not declined, so people are coming back and buying cars," Carpenter said. "We just sold a car yesterday. It's the third time he (the customer) has been back."

When asked flat-out if Auto One sold Murphy a lemon, Carpenter responded:

"Absolutely not."

Murphy said she won't go away until Auto One reimburses her for the $6,000 she paid for the car and the repair money she put into it, She said she is in the process of filing a civil suit against the dealership.

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