NEW HARTFORD, NY-- After the Las Vegas shooting suspect was able to smuggle dozens of weapons into his hotel room, a local hotel manager addressed current security protocols used to prevent any type of violence.
"Safety starts with our front desk," said Jessica Coleman, general manager at TownePlace Suites by Marriott New Hartford, "We don't say any room numbers out loud, making sure we aren't giving anybody anyone else's number when they call and ask for it. "We're very careful how we transfer people phone calls to someone's room, if someone calls and says 'can I be transferred to room 302,' we have to verify that they know who's staying in that room before we just transfer a call up there."
But there are still some safety concerns that the hotel has limited control over, including entering a room.
"We wouldn't enter somebody's room that has their 'do not disturb' sign on their door," Coleman said. "You could keep that sign on your door for up to a week and the hotel staff wouldn't have any reason to go in there."
The Department of Homeland Security created a video for hotel employees to watch seven years ago offering tips on suspicious behavior at hotels.
"If you see something say something," reads the narrator of the Homeland Security titled , No Reservations: Suspicious Behavior in Hotels.
"You can simply look around you stay alert and be ready and willing to report things that are suspicious," the narrator continues. "Don't be fooled into thinking you can spot suspicious people terrorists and criminals work to blend in and may look no different from the guests and visitors that come through your hotel everyday. But you can spot suspicious behavior."
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