STREAMING NOW: Watch Now

Girl called Abcde 'mocked by Southwest Airlines staff'

Southwest Airlines has apologized after a mother claimed its staff mocked her five-year-old daughter, called Abcde, over her name.A gate agent laughed...

Posted: Nov 30, 2018 10:26 AM

Southwest Airlines has apologized after a mother claimed its staff mocked her five-year-old daughter, called Abcde, over her name.

A gate agent laughed at the name -- pronounced 'Ab-si-dee' -- and posted a picture of her boarding pass online, the girl's mother, Traci Redford, alleged.

"The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, 'Hey, if I can hear you, my daughter can hear you, so I'd appreciate if you'd just stop,'" Redford told ABC News.

The incident allegedly took place at John Wayne Airport in Orange County, California, as the mother and daughter boarded a flight to El Paso, Texas.

She added that she later found out the picture of her daughter's boarding pass had been posted to Facebook.

A spokesman for the airline offered a "sincere apology to the family" in a statement emailed to CNN. "We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online," he added.

"We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees," the spokesman said.

New York Coronavirus Cases

County data is updated nightly.

Confirmed Cases: 490134

Reported Deaths: 33396
CountyConfirmedDeaths
Queens756987289
Kings739357376
Bronx547064983
Nassau489412204
Suffolk483082019
Westchester397891460
New York353453191
Rockland17524683
Richmond168921093
Orange13303505
Erie12650713
Monroe6917300
Dutchess5382163
Onondaga5170207
Albany3488136
Broome316683
Oneida2625128
Ulster243695
Niagara1997101
Putnam176863
Sullivan170948
Schenectady152250
Chemung14563
Saratoga124417
Rensselaer105842
Steuben91557
Chautauqua85813
Columbia66338
Ontario61735
Oswego6064
Tompkins5790
Madison54517
Tioga50230
Greene48718
Cortland4750
Warren44433
Cattaraugus4426
Wayne4005
Orleans37854
Herkimer37610
St. Lawrence3764
Otsego3745
Genesee3735
Fulton36024
Chenango3477
Cayuga3422
Washington32614
Livingston2618
Montgomery2594
Allegany2431
Clinton2245
Essex1950
Jefferson1940
Wyoming1745
Delaware1647
Seneca1353
Schuyler1090
Yates1027
Schoharie1010
Franklin790
Lewis640
Hamilton160
Unassigned023
Utica
Clear
79° wxIcon
Hi: 80° Lo: 52°
Feels Like: 80°
Oneonta
Scattered Clouds
72° wxIcon
Hi: 74° Lo: 58°
Feels Like: 72°
Herkimer
Clear
79° wxIcon
Hi: 78° Lo: 52°
Feels Like: 80°
Thendara
Clear
79° wxIcon
Hi: 72° Lo: 48°
Feels Like: 80°
WKTV Radar
WKTV Temperatures
WKTV Severe Weather
Click here to learn more about A Healthier Mohawk Valley
VOTE OCTOBER 22-30
Saluting Those Who Are Proud 2 Serve
WKTV Golf Card - Under 150 left