NEW YORK (AP) - Apple says it's fixed the FaceTime bug that allowed people to eavesdrop on others while using its group video chat feature. It plans to turn the service back on next week via a software update.
The bug allowed some people to turn an iPhone into a live microphone while using Group FaceTime. Apple apologized Friday for the problem and says it's is working on becoming better at responding to reports of glitches from customers.
14-year-old Grant Thompson, a high school freshman in Tucson, Arizona, says he and his mom emailed, called tweeted and even faxed Apple. He says it took nine days for a response.
In a statement Friday, Apple thanked the Thompsons as it announced that a fix has been identified in FaceTime group chats. The feature remains disabled until the fix comes out next week.
This eavesdropping scare may be over, but the problem could dog the company for much longer. New York state officials have opened an investigation. Others question how long it took Apple to fix the bug. Apple says it's committed to improving the reporting process.
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