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Local DMVs struggling to keep up

Local DMVs are open, by appointment only. But the pent-up demand of the past several weeks has local offices slammed, and struggling just to keep up.

Posted: Jul 2, 2020 5:56 PM
Updated: Jul 2, 2020 6:01 PM

Local DMVs are open, by appointment only. But the pent-up demand of the past several weeks has local offices slammed, and struggling just to keep up.

"Very overwhelming. It has been nonstop," says Herkimer County Clerk, Sylvia Rowan. "I think within the first two or three days we were open we had 50 appointments."

Rowan has made moves to help handle the increased demand.

"I have three people that are on the call and I help as well. I hired two people. And it's just...it's nonstop. You hang up, you're on the phone, it rings," says Rowan. "I had three to begin with and I put two additional phone lines in."

The demand for in-person appointments has been so great, you'll be waiting months.

"So if you need to get something done by appointment, you'll be coming in in September," says Rowan.

Rowan says there is a buffer period for looming expiration dates.

"March to Sept. 30, you're in that OK zone, whether it's registration, motorcycle, a trailer, whatever it may be, or a renewal of your license, you're in a safe zone for that period."

Rowan says she and the rest of her staff understand the frustration of people calling the office, but pleads with them to understand that they're doing the best they can.

"Please be patient, keep trying, don't be rude to the girls that answer the phones. This is their job. They're doing the best they can. Keep trying to get us. I've also put my number in. 315-867-1129. Call me," said Rowan, offering her direct line. They're all in the trenches here.

New York Coronavirus Cases

County data is updated nightly.

Confirmed Cases: 421336

Reported Deaths: 32781
CountyConfirmedDeaths
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Nassau436902195
Westchester362331447
Rockland13949674
Orange11168491
Erie8918671
Monroe4976285
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Columbia54137
Madison41217
Ontario36134
Warren31233
Orleans29854
Steuben29842
Fulton29724
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Genesee2775
Herkimer2744
St. Lawrence2634
Washington26014
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Oswego2533
Wayne2523
Tompkins2340
Chenango2166
Tioga19325
Montgomery1774
Livingston1768
Chemung1723
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Clinton1284
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