Local credit union warns of phone spoofing scam

First Source Federal Credit Union says someone is "spoofing" their phone number, and calling and texting individuals trying to get personal and financial information.

Posted: Jan 14, 2020 5:19 PM
Updated: Jan 14, 2020 5:29 PM

NEW HARTFORD - There's a new phone scam you need to be made aware of.

First Source Federal Credit Union says someone is "spoofing" their phone number, and calling and texting individuals trying to get personal and financial information.

These types of scams are happening all over the country, and First Source says they've noticed an uptick locally over the last few weeks. The credit union has release some tips they want to share with the public to help protect identities and assets from potential theft:

• Texts and calls can be “spoofed” to make the phone number look like it’s coming from a trusted source
• Do not respond to text messages you were not expecting
• Do not give out personal identifying information like full card numbers, full social security numbers or account login credentials
• Rather, call your bank or credit union directly to ensure you’re speaking with a true company representative first
• They can verify if the call or text you received is in fact legitimate

“Members could receive a text or phone call letting them know that there appears to be fraudulent activity on their account, and those individuals on the other end of the line are claiming they are there to assist and help them through the mitigation process,” says Kristy Nole from First Source Federal Credit Union.

Experts add it's always a good idea to keep a close eye on your financial transactions, history and balances.

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