UTICA – The greater Utica region has a culturally rich community with diverse backgrounds, but that diversity can create hurdles when it comes to treating patients.
A Behavioral Health Symposium to teach culturally sensitive trauma care was held Tuesday morning at Regional Primary Care Network for local social workers and other health providers. The symposium aims to help healthcare workers understand the nuances of different cultures and acquire the tools to deal effectively and efficiently with patients.
Cynthia Jones, Chief Medical Officer at Regional Primary Care Network, gave some insight about just one example where this training could be useful.
“If there is a patient that I have that hadn’t before revealed that the stress she had as coming here as a refugee, now I am understanding how to talk to her about that … do I use a live interpreter, do I use a phone interpreter? How is that viewed for her culturally and how to I let her know that it's okay for her to talk about that with me?”
Behavior health for mental health issues is being integrated into most primary care situations.