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NYS AG's office investigating possible misconduct by propane companies

New York State Attorney General Eric T. Schneiderman is encouraging New Yorkers to submit complaints to his office if you suspect price gouging by propane companies following the recent cold spell.

Posted: Jan. 9, 2018 7:36 PM

New York State Attorney General Eric T. Schneiderman is encouraging New Yorkers to submit complaints to his office if you suspect price gouging by propane companies following the recent cold spell.

The AG's office said they have recieved dozens of consumer complaints regarding extreme propane delivery delays and possible price gouging. Schneiderman office has launched an investigation into propane suppliers across the state.

You can submit complaints to online, directly to the AG's office, or by calling 518-776-2000.

"No New Yorker should have to sit in a freezing home or office this winter. But in recent days, my office has been flooded with calls from New Yorkers across the state who've experienced extreme delivery delays and possible price gouging by their local propane supplier," said Attorney General Schneiderman. "New Yorkers depend on timely, affordable deliveries of gas or oil to heat their home. After my office stepped in, we were able to help a number of New Yorkers get their heat back on – but it's clear that there were systemic failures that left far too many New Yorkers sitting in the cold for far too long."

According to the AG's office many New Yorkers complained that they called their propane company for days and couldn't get a timely response, or any response at all. Some people who received a weekend delivery, but had been calling since early in the week, were forced to pay a weekend delivery fee, upwards of $150 or $200.

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