National Grid customers in New York have fallen victim to a savvy phone scam taking people’s money after threatening to shut their power off.
National Grid says this scam seems to be targeting customers already facing hardships due to the coronavirus pandemic.
The caller pretends to be a National Grid representative, and says a payment must be made within 30 minutes, or service will be disconnected. The customer is then directed to call a separate number to make the payment.
National Grid says the scammers use a sophisticated phone system that shows ‘National Grid’ on the caller ID display, which has tricked many people into answering. The number customers are asked to call also gives recorded prompts that are similar to the National Grid phone system.
National Grid advises any customers who are suspicious of a call requesting payment to hang up and call the customer service number that appears on their bill to speak to a real representative.