Rome nursing home patient turns to social media to get people to listen

Local nursing home patient turns to social media to get her voice heard.

Posted: Aug 2, 2020 5:59 PM
Updated: Aug 3, 2020 11:04 AM

ROME, N.Y., - A Central New York woman is planning a protest this week to fight for the rights of nursing home patients, this after her mother, who is is a patient at a Rome nursing home, posted a video on social media describing the conditions she says she's forced to live in.

That nursing home patient, RaeJean Wallace, says she's worried for herself and others in all nursing homes right now, since family members can't go in and see the conditions for themselves, because of COVID.

Wallace posted the video from her room at the Grand Rehabilitation and Nursing facility on N. James St. in Rome to her Facebook page early Friday morning and it already has more than 30,000 views.

Click here to view video.

Wallace, nearly in tears, tells of a number of incidents she describes as neglect at the facility, including not having anyone attend to her leg and foot, which are blown up because of fluid, for more than five and a half hours Thursday night.

Wallace is urging people to watch the video and share it, in hopes something will be done to help her and other patients at not only the Grand in Rome, but all nursing homes across the country during this coronavirus pandemic.

Wallace's daughter, Ruth Wallace, says since nursing homes in New York State cannot allow visitors in if the facility has not been COVID free for 28 days, like the Grand in Rome, there is no way family members can keep an eye out for their loved ones like they normally do.

We contacted the Grand in Rome for comment, but we were told by a supervisor that she couldn't comment. We also contacted the corporate office and did not get a call back.

We did get a response from the State Health Department after we shared RaeJean Wallace's video via email.

Spokesperson Jill Montag says quote, "The safety and wellbeing of nursing home residents is of paramount importance to the Department of Health. The Department has received these allegations. As they focus on individual residents and health conditions, we will refrain from further comment outside of the context of a completed investigation."

Ruth Wallace says she has planned a protest in front of The Grand Rehabilitation and Nursing facility, 801 N James St., in Rome, on Thursday at 2:30 p.m. to advocate for nursing home patients.

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