UPDATE : Spectrum service restored

Spectrum service has been restored to all of the Northeast.

Posted: Feb 8, 2020 1:11 PM
Updated: Feb 8, 2020 7:54 PM

Utica, N.Y. - Spectrum service has been restored to all of the Northeast. We first learned of the issue a little before noon on Saturday.

Spectrum officials said a damaged fiberoptic cable is what caused the outage.

Spectrum has released a statement, saying "We are aware of service issues in Upstate New York, Maine and New Hampshire at this time. We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing."

People who have Frontier, Verizon, Sprint, and AT&T were also experiencing issues with service.

Those visiting Old Forge on Saturday were forced to use cash as many of the credit card machines were not working due to the outage.

To make things worse, ATMs were also reported to be down in the area. The Oneida County Tourism office had to manually give out snowmobile permits. Some skiers calling it a "nightmare."

Many who were taking part in the Winter Carnival at Mccauley Mountain were unable to contact their friends or family who were elsewhere on the mountain.

The Adirondack Park may not be known for its great cell service, but  Mccauley Mountain does have a cell tower at its peak to enhance service to the area, so many visitors were surprised by the outage.

"That's a little strange its the first time that I've been up here with zero cellphone service. I've been up here for as long as I can remember and I've never had an issue with cell service. So this is the first time we are up here with zero cellphone service," said Tracy Margott

"It's definitely inconvenient for most people to have no communication. Especially skiing in the woods nobody knows where you are. You need a phone to call for help, or you see someone that needs help and can't call ski patrol,  its a pretty big inconvenience," said Ski Coach Luke Langworth.

Stay tuned to WKTV and WKTV.com as we learn more information about the outage.

New York Coronavirus Cases

County data is updated nightly.

Cases: 2398152

Reported Deaths: 55107
CountyCasesDeaths
Kings31959210747
Queens30648510159
Suffolk2287193523
Nassau2074633257
Bronx2024086699
New York1622504608
Westchester1410912328
Erie996521884
Richmond859791908
Monroe785161157
Orange54729887
Rockland50996769
Onondaga46325719
Dutchess33903487
Albany28637369
Oneida26048552
Niagara22271383
Broome21988385
Saratoga18553191
Ulster16409271
Schenectady15387217
Rensselaer13442155
Putnam1190196
Chautauqua11111157
Oswego9789101
Chemung9184146
St. Lawrence9031118
Ontario860498
Steuben8553160
Cayuga7981101
Sullivan785282
Jefferson756071
Wayne704378
Cattaraugus680598
Genesee6147131
Herkimer6059117
Tompkins600159
Clinton577434
Madison545498
Fulton538597
Livingston523167
Montgomery5149133
Cortland486271
Warren475276
Columbia4699108
Tioga446467
Chenango423386
Otsego419551
Allegany406193
Greene399883
Washington399865
Wyoming393954
Orleans371284
Franklin359916
Lewis324336
Delaware312341
Seneca249659
Schoharie209220
Essex197029
Yates141226
Schuyler130116
Hamilton4083
Unassigned13835
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Utica
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