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UPDATE : Spectrum service restored

Spectrum service has been restored to all of the Northeast.

Posted: Feb 8, 2020 1:11 PM
Updated: Feb 8, 2020 7:54 PM

Utica, N.Y. - Spectrum service has been restored to all of the Northeast. We first learned of the issue a little before noon on Saturday.

Spectrum officials said a damaged fiberoptic cable is what caused the outage.

Spectrum has released a statement, saying "We are aware of service issues in Upstate New York, Maine and New Hampshire at this time. We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing."

People who have Frontier, Verizon, Sprint, and AT&T were also experiencing issues with service.

Those visiting Old Forge on Saturday were forced to use cash as many of the credit card machines were not working due to the outage.

To make things worse, ATMs were also reported to be down in the area. The Oneida County Tourism office had to manually give out snowmobile permits. Some skiers calling it a "nightmare."

Many who were taking part in the Winter Carnival at Mccauley Mountain were unable to contact their friends or family who were elsewhere on the mountain.

The Adirondack Park may not be known for its great cell service, but  Mccauley Mountain does have a cell tower at its peak to enhance service to the area, so many visitors were surprised by the outage.

"That's a little strange its the first time that I've been up here with zero cellphone service. I've been up here for as long as I can remember and I've never had an issue with cell service. So this is the first time we are up here with zero cellphone service," said Tracy Margott

"It's definitely inconvenient for most people to have no communication. Especially skiing in the woods nobody knows where you are. You need a phone to call for help, or you see someone that needs help and can't call ski patrol,  its a pretty big inconvenience," said Ski Coach Luke Langworth.

Stay tuned to WKTV and as we learn more information about the outage.

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