UPDATE : Spectrum service restored

Spectrum service has been restored to all of the Northeast.

Posted: Feb 8, 2020 1:11 PM
Updated: Feb 8, 2020 7:54 PM

Utica, N.Y. - Spectrum service has been restored to all of the Northeast. We first learned of the issue a little before noon on Saturday.

Spectrum officials said a damaged fiberoptic cable is what caused the outage.

Spectrum has released a statement, saying "We are aware of service issues in Upstate New York, Maine and New Hampshire at this time. We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing."

People who have Frontier, Verizon, Sprint, and AT&T were also experiencing issues with service.

Those visiting Old Forge on Saturday were forced to use cash as many of the credit card machines were not working due to the outage.

To make things worse, ATMs were also reported to be down in the area. The Oneida County Tourism office had to manually give out snowmobile permits. Some skiers calling it a "nightmare."

Many who were taking part in the Winter Carnival at Mccauley Mountain were unable to contact their friends or family who were elsewhere on the mountain.

The Adirondack Park may not be known for its great cell service, but  Mccauley Mountain does have a cell tower at its peak to enhance service to the area, so many visitors were surprised by the outage.

"That's a little strange its the first time that I've been up here with zero cellphone service. I've been up here for as long as I can remember and I've never had an issue with cell service. So this is the first time we are up here with zero cellphone service," said Tracy Margott

"It's definitely inconvenient for most people to have no communication. Especially skiing in the woods nobody knows where you are. You need a phone to call for help, or you see someone that needs help and can't call ski patrol,  its a pretty big inconvenience," said Ski Coach Luke Langworth.

Stay tuned to WKTV and WKTV.com as we learn more information about the outage.

New York Coronavirus Cases

County data is updated nightly.

Cases: 2108950

Reported Deaths: 53539
CountyCasesDeaths
Kings28046810450
Queens2771519953
Suffolk2009593399
Nassau1835783174
Bronx1833786586
New York1381774498
Westchester1296242288
Erie895571805
Richmond749311840
Monroe689011110
Orange48294843
Rockland46930963
Onondaga38903677
Dutchess29467445
Albany24689356
Oneida22601513
Niagara20030372
Broome18612366
Saratoga15357168
Ulster13903257
Schenectady13192205
Rensselaer11223142
Putnam1060492
Chautauqua8949145
Chemung7757135
Oswego761892
Ontario740393
Steuben6950144
Sullivan667075
St. Lawrence662996
Cayuga633692
Jefferson612868
Wayne577870
Cattaraugus571991
Genesee5435124
Herkimer5182109
Clinton483533
Madison456089
Livingston451860
Fulton442091
Tompkins434652
Montgomery4254125
Columbia4062104
Cortland392462
Tioga382763
Warren365857
Wyoming358153
Allegany355587
Chenango349576
Otsego346047
Greene340279
Washington315955
Orleans311883
Lewis280536
Franklin256112
Delaware237938
Seneca200956
Schoharie169217
Essex159326
Yates117826
Schuyler107114
Hamilton3132
Unassigned9212
Out of NY0248
Utica
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