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UPDATE : Spectrum service restored

Spectrum service has been restored to all of the Northeast.

Posted: Feb 8, 2020 1:11 PM
Updated: Feb 8, 2020 7:54 PM

Utica, N.Y. - Spectrum service has been restored to all of the Northeast. We first learned of the issue a little before noon on Saturday.

Spectrum officials said a damaged fiberoptic cable is what caused the outage.

Spectrum has released a statement, saying "We are aware of service issues in Upstate New York, Maine and New Hampshire at this time. We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing."

People who have Frontier, Verizon, Sprint, and AT&T were also experiencing issues with service.

Those visiting Old Forge on Saturday were forced to use cash as many of the credit card machines were not working due to the outage.

To make things worse, ATMs were also reported to be down in the area. The Oneida County Tourism office had to manually give out snowmobile permits. Some skiers calling it a "nightmare."

Many who were taking part in the Winter Carnival at Mccauley Mountain were unable to contact their friends or family who were elsewhere on the mountain.

The Adirondack Park may not be known for its great cell service, but  Mccauley Mountain does have a cell tower at its peak to enhance service to the area, so many visitors were surprised by the outage.

"That's a little strange its the first time that I've been up here with zero cellphone service. I've been up here for as long as I can remember and I've never had an issue with cell service. So this is the first time we are up here with zero cellphone service," said Tracy Margott

"It's definitely inconvenient for most people to have no communication. Especially skiing in the woods nobody knows where you are. You need a phone to call for help, or you see someone that needs help and can't call ski patrol,  its a pretty big inconvenience," said Ski Coach Luke Langworth.

Stay tuned to WKTV and WKTV.com as we learn more information about the outage.

New York Coronavirus Cases

County data is updated nightly.

Confirmed Cases: 364965

Reported Deaths: 29484
CountyConfirmedDeaths
New York City19996821362
Nassau400342137
Suffolk392581861
Westchester331861352
Rockland13047626
Orange10292443
Erie5810504
Dutchess3847138
Monroe2791198
Onondaga2033127
Albany179676
Ulster164574
Sullivan134030
Putnam122758
Niagara97263
Oneida92946
Schenectady67329
Broome52844
Rensselaer46628
Saratoga46511
Columbia38032
Madison31010
Warren25226
Steuben24141
Greene23118
Washington22813
Orleans21033
St. Lawrence2002
Fulton19818
Ontario1989
Genesee1954
Tompkins1550
Chemung1361
Chenango1250
Tioga12421
Livingston1187
Wayne1103
Herkimer1053
Oswego1053
Clinton954
Montgomery824
Wyoming825
Cattaraugus820
Cayuga801
Chautauqua784
Delaware784
Jefferson720
Otsego695
Seneca550
Schoharie490
Allegany450
Yates396
Cortland390
Essex360
Lewis200
Franklin200
Schuyler110
Hamilton50
Unassigned00
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