FORESTPORT, N.Y - Forestport resident and World War 2 Veteran Terry Larkin was one of many who lost power and service following Thursday's Storm.
He's 98 years old and a decorated World War 2 Veteran. He was also honored with a purple heart after he was wounded in the Philippines.
Thursday night was just an ordinary night until that powerful storm rolled through Forestport. Terry recounts that night.
"I was watching some ball game on television and then all of a sudden there was a big crash and I went out and there was a tree on top of my car and my house," said Terry Larkin.
The tree fell on the roof of his house and also his car. It knocked out his power and his cable service.
At his age, his neighbor Marybeth Reising knows how important it is for him to have a working telephone. She called their cable service provider Frontier Communications. But she originally didn't get the answers that she wanted.
"When I called frontier telephone the woman said that they can't get here until June 11," said Marybeth. We contacted Frontier Communications by phone about the conversation that took place.
"Ideally, our customer service representative would escalate this kind of a call to a supervisor, but since the neighbor who called us is not the legal account holder this limits the customer information that we can share and likely contributed to some miscommunication and frustration. We're reviewing that conversation and are going to use that as a learning opportunity." -Javier Mendoza, Frontier Communications.
Thankfully Frontier sent out a crew later that afternoon and restored his service. They also went as far as clearing some of the debris from the house.
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